Questions we are asked

We deliver free across Garden Estate, Ridgeways, Thome, Marurui, Muthaiga North, Roysambu and the estates along Thika Road. If your estate is not on that list, send us a message — we are extending the round as we grow, and we will tell you honestly whether we can reach you.

Send us a WhatsApp message on +254 740 487 711 with the size you want, how many, and your estate and house or office number. You can also fill in the order form on this website, and we will confirm before we set off. You do not need to create an account.

20 litre and 10 litre refillable containers are available now — 20 litres suits families and offices with a dispenser, 10 litres is easier to lift and store. Retail bottles in 5 litre, 1 litre and 500 ml sizes are in preparation, along with custom-labelled water for events.

Once. A new customer buys or brings a suitable 20L or 10L container, and after that you pay only the refill price each time. The containers are returnable and refillable, so your cost per litre drops sharply after the first order.

Please call or send a WhatsApp message for current prices. We would rather quote you the real figure for your size, quantity and area than publish a number that turns out to be wrong when you order.

Yes, within our normal local area. For deliveries further out we agree any charge with you before we set off — never added afterwards.

Usually, yes. Most local orders go out the same day. If our round is already full we will say so and give you the next slot rather than leave you waiting and guessing.

Yes. Set up a standing order — weekly, fortnightly or monthly — and we come on the same agreed day. Homes, apartments and offices all use this. You can change or pause it any time by message.

Yes — offices, apartment blocks, schools, clinics, churches, restaurants, hotels and gyms. Business accounts can be invoiced monthly instead of paying at every delivery, and rates improve with volume and frequency. Use the quote form and tell us your usage.

Every litre goes through the same sequence: pre-treatment filtration to remove sediment, reverse osmosis, UV sterilisation, then storage in a stainless-steel tank kept for treated water only, before careful filling. We describe our process rather than making claims we cannot yet put evidence behind.

Yes. You are welcome to visit us on the first floor at the Rubis Petrol Station in Garden Estate to buy, refill or collect in person. The petrol station is the landmark to look for.

M-Pesa or cash on delivery. Organisations that need it can arrange bank transfer. Official M-Pesa payment details will be published here once the business account is registered — until then, please pay only the person delivering your water.

It is in preparation. Bottles carrying your own label for weddings, conferences and company events will follow the smaller retail bottle line. If you have an event coming up, talk to us early and we will tell you honestly whether we can serve it.

We are building the retail side starting with neighbourhood shops and minimarts around Garden Estate, then larger Nairobi chains once the retail bottles are ready. Distributors in Nairobi and other counties are a longer-term plan. Register your interest on the Stock Our Water page.